16 min listen
292: CX Leader Priorities: Establish, Fund, And Scale The CX Function
FromThe CX Cast
ratings:
Length:
22 minutes
Released:
Feb 13, 2023
Format:
Podcast episode
Description
Martin and Angelina kick off a series of episodes focused on priorities for leaders to achieve CX transformation. Forrester senior analyst Judy Weader describes the importance of setting up a CX function that brings value back to the business.
The post 292 – CX Leader Priorities: Establish, Fund, And Scale The CX Function appeared first on The CX Cast ® by Forrester.
The post 292 – CX Leader Priorities: Establish, Fund, And Scale The CX Function appeared first on The CX Cast ® by Forrester.
Released:
Feb 13, 2023
Format:
Podcast episode
Titles in the series (98)
238: How Equity For Your Employees Drives Equity For Your Brand (R): As issues of gender equality, racial justice, and discrimination across the diversity spectrum hit the headlines, organizations are struggling to respond to customers, employees, and other stakeholders. In this episode, by The CX Cast