Predictions 2024: CX Leaders Embrace GenAI

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Predictions 2024: CX Leaders Embrace GenAI

FromWhat It Means

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Length:

27 minutes

Released:

Nov 2, 2023

Format:

Podcast episode

Description

Customer experience (CX) leaders are positioned to win big with generative AI (genAI) in 2024. But there’s a caveat: They must identify and augment the right drivers of CX performance. Learn more about CX in 2024 in this episode featuring VP and Research Director Martin Gill and Principal Analyst Judy Weader.

Released:

Nov 2, 2023

Format:

Podcast episode

Titles in the series (95)

The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.

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Predictions 2024: CX Leaders Embrace GenAI

Predictions 2024: CX Leaders Embrace GenAI

Description

Titles in the series (95)

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