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    CX Teams Face Diverging Fates In 2023

    CX Teams Face Diverging Fates In 2023

    FromWhat It Means

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    CX Teams Face Diverging Fates In 2023

    FromWhat It Means

    ratings:
    Length:
    32 minutes
    Released:
    Dec 15, 2022
    Format:
    Podcast episode

    Description

    The alarm bells are sounding: CX organizations are in trouble. One in five will find themselves on the chopping block in 2023 as the economy weakens, CX performance slips, and proof of ROI remains elusive. But there’s good news, too. One in 10 CX organizations will be stronger than ever at the end of 2023, explains VP, Research Director Rick Parrish. Find out how in this episode of What It Means.
    Released:
    Dec 15, 2022
    Format:
    Podcast episode

    Titles in the series (95)

    The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.