27 min listen
276: 2022 CX Predictions
FromThe CX Cast
ratings:
Length:
15 minutes
Released:
Nov 18, 2021
Format:
Podcast episode
Description
In 2022, brands will look to their customer experience (CX) teams to help them navigate their way through the pandemic by adjusting to a new normal and managing customer expectations and emotions around impending and ongoing product shortages. This doesn’t mean that CX teams’ responsibility will grow across the board. Instead, companies and their CX […]
The post 276: 2022 CX Predictions appeared first on The CX Cast ® by Forrester.
The post 276: 2022 CX Predictions appeared first on The CX Cast ® by Forrester.
Released:
Nov 18, 2021
Format:
Podcast episode
Titles in the series (98)
250: Benchmark Customer Journeys To Drive Emotional Engagement (R): To know what good customer journeys look like — and to benchmark them — customer experience (CX) pros need to understand how to design for emotion. This requires gaining a more granular understanding of how emotions impact CX and discrete customer jour... by The CX Cast