19 min listen
319: The Future Of VoC
FromThe CX Cast
ratings:
Length:
18 minutes
Released:
Aug 22, 2023
Format:
Podcast episode
Description
Organizations rely on voice-of-the-customer (VoC) measurement teams to collect and share insights and metrics that drive employee and partner actions. Unfortunately, VoC programs tend to be neglected or misunderstood within organizations. Senior Analyst Colleen Fazio, who helps Forrester customers build VoC and customer experience (CX) measurement programs, joins the CX Cast to discuss challenges and opportunities facing VoC programs and how they should evolve.
Released:
Aug 22, 2023
Format:
Podcast episode
Titles in the series (98)
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