20 min listen
315: Construct A CX Strategy For 300 Digital Touchpoints
FromThe CX Cast
ratings:
Length:
19 minutes
Released:
Jul 25, 2023
Format:
Podcast episode
Description
Brands today can reach consumers on more than 300 digital touchpoints, and that number is growing quickly. VP, Principal Analyst Julie Ask joins the CX Cast this week to discuss the complexity of the consumer digital touchpoint landscape, and how companies must navigate this to build a strong CX strategy.
Released:
Jul 25, 2023
Format:
Podcast episode
Titles in the series (98)
246: Enabling Employees In A Work From Home Model (R): Great customer experience (CX) and employee experience (EX) go hand in hand. To deliver high-quality CX, companies must enable their employees, amid COVID-19 and shifting needs. In this episode, we are joined by Verizon’s Vice President of Sales and ... by The CX Cast