16 min listen
332: How To Set CX Metrics Goals
FromThe CX Cast
ratings:
Length:
31 minutes
Released:
Nov 30, 2023
Format:
Podcast episode
Description
CX leaders must set goals for standard CX beacon metrics such as NPS and CSAT, but every organization is at a different point in their measurement journey. Rich Saunders, Senior Analyst, describes the challenges in setting the right metric goals and how to take a tailored approach that matures over time.
Released:
Nov 30, 2023
Format:
Podcast episode
Titles in the series (98)
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