4 min listen
#235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk
#235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk
ratings:
Length:
25 minutes
Released:
Apr 15, 2022
Format:
Podcast episode
Description
After nearly two years of continual adaptation and transformation, companies and their leadership need to start looking to the future in order to meet rising consumer expectations for service and overall experience. Today we’re going to talk about how leaders need to look to their customers in order to find ways to strengthen their business. Zendesk recently released its CX Trends 2022 report, which discusses key ways to improve your bottom line by putting customers first. To help me discuss this topic and the Zendesk CX Trends 2022 report, I’d like to welcome Paulette Chafe, Head of Consumer Insights & Research at Zendesk.
Released:
Apr 15, 2022
Format:
Podcast episode
Titles in the series (100)
#5 Branding for Differentiation and Competitive Advantage: While it may seem obvious, setting your brand apart from the competition is often easier said than done. Successful brands think beyond purely aesthetic or surface differentiation and find ways to meaningfully occupy an idea in their consumer's minds. by The Agile Brand™ with Greg Kihlstrom