16 min listen
246: Enabling Employees In A Work From Home Model (R)
FromThe CX Cast
ratings:
Length:
20 minutes
Released:
Sep 23, 2021
Format:
Podcast episode
Description
Great customer experience (CX) and employee experience (EX) go hand in hand. To deliver high-quality CX, companies must enable their employees, amid COVID-19 and shifting needs. In this episode, we are joined by Verizon’s Vice President of Sales and Service Operations, Ken Lain, to discuss his team’s work supporting 17,000+ customer service employees as many […]
The post 246: Enabling Employees In A Work From Home Model (R) appeared first on The CX Cast ® by Forrester.
The post 246: Enabling Employees In A Work From Home Model (R) appeared first on The CX Cast ® by Forrester.
Released:
Sep 23, 2021
Format:
Podcast episode
Titles in the series (98)
238: How Equity For Your Employees Drives Equity For Your Brand (R): As issues of gender equality, racial justice, and discrimination across the diversity spectrum hit the headlines, organizations are struggling to respond to customers, employees, and other stakeholders. In this episode, by The CX Cast