16 min listen
343: Demystifying Generative AI
FromThe CX Cast
ratings:
Length:
27 minutes
Released:
Feb 28, 2024
Format:
Podcast episode
Description
What do CX pros need to know about the promises and perils of generative AI? Forrester VP and Principal Analyst Martha Bennett explains the statistical complexity in layman’s terms and offers recent CX examples to illustrate the new paradigm.
Released:
Feb 28, 2024
Format:
Podcast episode
Titles in the series (98)
238: How Equity For Your Employees Drives Equity For Your Brand (R): As issues of gender equality, racial justice, and discrimination across the diversity spectrum hit the headlines, organizations are struggling to respond to customers, employees, and other stakeholders. In this episode, by The CX Cast