Discover this podcast and so much more

Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

340: CX Predictions 2024: Financial Services

340: CX Predictions 2024: Financial Services

FromThe CX Cast


340: CX Predictions 2024: Financial Services

FromThe CX Cast

ratings:
Length:
23 minutes
Released:
Jan 30, 2024
Format:
Podcast episode

Description

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. In this episode, VP, Research Directors Oliwia Berdak and David Hoffman join us to talk about where they see the financial services industry heading in 2024.
Released:
Jan 30, 2024
Format:
Podcast episode

Titles in the series (98)

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.