16 min listen
324: Journey Mapping Trends
FromThe CX Cast
ratings:
Length:
16 minutes
Released:
Oct 4, 2023
Format:
Podcast episode
Description
It’s a topic that is a perennial favorite among CX pros: journey mapping. Today, journey mapping platforms help not only with mapping itself but with visualization, brainstorming, and ideation, as well. Covering the key trends is Forrester Senior Analyst Michelle Beeson.
Released:
Oct 4, 2023
Format:
Podcast episode
Titles in the series (98)
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