Hung Nguyen is a McKinsey alum and a principal at OUTLAST Consulting, a purpose-driven professional development + strategy firm focused on fueling innovation and empowering diverse talent. Prior to OUTLAST, she headed the Digital Center of Expertise at BP, where she piloted user-centric ways to recruit, develop, and deploy talent. Today, she talks about diversity inclusion and strategies companies and individuals can use to improve inclusion awareness. Hung can be contacted through her LinkedIn profile https://www.linkedin.com/in/misshungnguyen/ or reached through the Outlast LLC website. Key points include: 03:47: Situations that involve professional development for diverse talent 09:05: Tactics used to deal with difficult situations 12:21: Responding without threatening 16:13: The structure of diversity training 24:19: Clients’ objectives in diversity training 34:30: The broader impact of diversity inclusion Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at: www.umbrex.com.