27 min listen
311: Spark Empathy For Innovative CX
FromThe CX Cast
ratings:
Length:
22 minutes
Released:
Jul 5, 2023
Format:
Podcast episode
Description
CX EMEA 2023 was packed with CX leaders who want clarity on how empathy can lead to action. Joana de Quintanilha joins the CX cast to share the insights that resonated most from her CX EMEA keynote, “Spark, Nurture, And Fire Up Empathy To Drive Innovation.” She offers a no-nonsense multi-step approach to build empathy into innovative customer experiences.
Released:
Jul 5, 2023
Format:
Podcast episode
Titles in the series (98)
261: SCAN Health Plan – Building Customer Empathy: Building empathy with your customers is vital, particularly when your audience is part of the ‘silver tsunami’ of a rapidly growing ageing population. In this episode we’re joined by Archie Dey, Director of Consumer Experience and Insights at SCAN Heal... by The CX Cast