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296: CX Leader Priorities: Enable CX With Technology

296: CX Leader Priorities: Enable CX With Technology

FromThe CX Cast


296: CX Leader Priorities: Enable CX With Technology

FromThe CX Cast

ratings:
Length:
18 minutes
Released:
Mar 14, 2023
Format:
Podcast episode

Description

For Forrester’s fifth CX Priority, Martin and Principal Analyst Max Ball discuss how companies can gather, analyze, and make voice-of-the-customer data actionable by selecting and implementing the right tools.
The post 296 – CX Priorities: Enable CX With Technology appeared first on The CX Cast ® by Forrester.
Released:
Mar 14, 2023
Format:
Podcast episode

Titles in the series (98)

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.