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    CX Leadership: Are You Willing to Be Authentic, Have Difficult Conversations, and Break Silos?

    CX Leadership: Are You Willing to Be Authentic, Have Difficult Conversations, and Break Silos?

    FromThe Chief Customer Officer Human Duct Tape Show

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    CX Leadership: Are You Willing to Be Authentic, Have Difficult Conversations, and Break Silos?

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    38 minutes
    Released:
    Sep 10, 2021
    Format:
    Podcast episode

    Description

    Jenn Oyler and I discuss CX strategies that impact both the employees and customers in a B2B2C organization. We also explore some finer details of the work when we chat about the various CX KPIs that Jenn measures against, how they determine ROI, and her leadership style. Jenn is the vice president and head of customer experience at Principal Financial Group and has experience at State Farm.
    Released:
    Sep 10, 2021
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.