16 min listen
323: How To Connect With Stakeholders On CX
FromThe CX Cast
ratings:
Length:
16 minutes
Released:
Sep 26, 2023
Format:
Podcast episode
Description
CX pros are used to focusing on the customer, often using tools like personas and workshops to create stellar customer experiences. This week, Forrester Senior Analyst Su Doyle makes the case for using those same strategies to prove CX value internally.
Released:
Sep 26, 2023
Format:
Podcast episode
Titles in the series (98)
238: How Equity For Your Employees Drives Equity For Your Brand (R): As issues of gender equality, racial justice, and discrimination across the diversity spectrum hit the headlines, organizations are struggling to respond to customers, employees, and other stakeholders. In this episode, by The CX Cast