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    How to Achieve Company-Wide Customer Success with Guy Nirpaz

    How to Achieve Company-Wide Customer Success with Guy Nirpaz

    FromThe Chief Customer Officer Human Duct Tape Show

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    How to Achieve Company-Wide Customer Success with Guy Nirpaz

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    50 minutes
    Released:
    Nov 14, 2019
    Format:
    Podcast episode

    Description

    Customer success is more than just a buzzword, and Guy Nirpaz, the CEO and founder of Totango talks to us about how to actually integrate customer success into the customer experience. In today's episode, Guy talks about the importance of delivering value to the customer and across the entire customer lifecycle. It's about understanding that you need to create lifetime value that goes beyond the number of transactions had with a customer.
    Released:
    Nov 14, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.