43 min listen
Ep. 15: Finding opportunities in a broken chair
Ep. 15: Finding opportunities in a broken chair
ratings:
Length:
43 minutes
Released:
Jul 24, 2014
Format:
Podcast episode
Description
Herman Miller's Pam Carpenter returns to the podcast to discuss the company's NPS pilot efforts (5:55), its response rates (16:04) and an experiment that's giving the company a window into the customer experience (34:59).
Released:
Jul 24, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth