40 min listen
Ep. 4: Seeking the right answers at Vanguard
Ep. 4: Seeking the right answers at Vanguard
ratings:
Length:
54 minutes
Released:
Feb 21, 2014
Format:
Podcast episode
Description
Martha King discusses the firm's Net Promoter System journey (6:08), including recent pilots that aim to collect better touchpoint feedback (18:55). She also offers advice to others who are considering adopting the system (47:02).
Released:
Feb 21, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth