43 min listen
Ep. 17: Scale up or scope out
Ep. 17: Scale up or scope out
ratings:
Length:
46 minutes
Released:
Aug 21, 2014
Format:
Podcast episode
Description
Pam Carpenter and Michael Ramirez talk about the next steps in Herman Miller's NPS journey (3:16), the challenges of turning feedback into action (15:37) and lessons they've learned (36:35).
Released:
Aug 21, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth