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    Ep. 208: Jason Barro | NPS Prism: The Source for True, Deep NPS Insights

    Ep. 208: Jason Barro | NPS Prism: The Source for True, Deep NPS Insights

    FromCustomer Confidential: Untold Stories of Earned Growth

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    Ep. 208: Jason Barro | NPS Prism: The Source for True, Deep NPS Insights

    FromCustomer Confidential: Untold Stories of Earned Growth

    ratings:
    Length:
    49 minutes
    Released:
    Nov 10, 2022
    Format:
    Podcast episode

    Description

    In this episode, Jason Barro, Bain & Company partner, and Rob Markey discuss NPS Prism and how it’s used across various industries to drive consumer sentiment. If you’d like to provide feedback on the show, please fill out our survey here. If you’d like to learn more about Jason Barro, you can find him on LinkedIn.
    Released:
    Nov 10, 2022
    Format:
    Podcast episode

    Titles in the series (100)

    The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.