40 min listen
Ep. 2: Beyond scores at Herman Miller
Ep. 2: Beyond scores at Herman Miller
ratings:
Length:
43 minutes
Released:
Jan 23, 2014
Format:
Podcast episode
Description
Michael Ramirez and Pam Carpenter discuss how the office furniture maker approaches customer loyalty (10:35), gathers feedback (16:33) and turns scores into action (31:38).
Released:
Jan 23, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth