43 min listen
Ep. 207: Fred Reichheld | Refocusing NPS for Earned Growth
Ep. 207: Fred Reichheld | Refocusing NPS for Earned Growth
ratings:
Length:
42 minutes
Released:
Oct 13, 2022
Format:
Podcast episode
Description
In this episode, Bain Fellow Fred Reichheld and Rob Markey discuss how Earned Growth and operational indicators can provide both inspiration and learning to an organization. We also explore companies’ most common Net Promoter Score mistakes, and we participate in a live audience Q&A. Please share your feedback on the podcast here. If you’d like to learn more about Fred Reichheld, you can find him on LinkedIn. This episode was sponsored by NPSx℠, a new venture from Bain & Company that provides training, certification, technology, and community to help companies enrich their customers’ lives. Learn more at npsx.com.
Released:
Oct 13, 2022
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth