43 min listen
Ep. 1: The godfather of loyalty
Ep. 1: The godfather of loyalty
ratings:
Length:
30 minutes
Released:
Jan 23, 2014
Format:
Podcast episode
Description
Fred Reichheld talks about the challenges companies face in engaging employees (8:45), the question of linking NPS to compensation (18:05) and how Net Promoter can enhance innovation (30:15).
Released:
Jan 23, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth