40 min listen
Ep. 27: A prescription for better service
Ep. 27: A prescription for better service
ratings:
Length:
51 minutes
Released:
Jan 15, 2015
Format:
Podcast episode
Description
Andrew MacPherson of the UK National Health Service talks about the organization's Friends and Family Test (15:12), the challenges of measuring customer service in healthcare (17:36) and what's next for its Net Promoter program (46:34).
Released:
Jan 15, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth