40 min listen
Ep. 6: Smiling until customers smile back
Ep. 6: Smiling until customers smile back
ratings:
Length:
57 minutes
Released:
Mar 18, 2014
Format:
Podcast episode
Description
Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, discuss the difference between Net Promoter Score and Net Promoter System (11:22), accountability within the system (22:41) and the importance of authentic, human employees (30:34).
Released:
Mar 18, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth