43 min listen
Ep. 16: The benchmark is dead! Long live the benchmark!
Ep. 16: The benchmark is dead! Long live the benchmark!
ratings:
Length:
46 minutes
Released:
Aug 7, 2014
Format:
Podcast episode
Description
Adam Ramshaw, founder of Genroe, talks about common mistakes companies make when they adopt the Net Promoter System (11:28), his views on benchmarking (25:16) and how service companies are looking to manufacturing for new ways to improve performance (40:24).
Released:
Aug 7, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth