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    Ep. 33: Net Promoter at the heart of a transformation

    Ep. 33: Net Promoter at the heart of a transformation

    FromCustomer Confidential: Untold Stories of Earned Growth

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    Ep. 33: Net Promoter at the heart of a transformation

    FromCustomer Confidential: Untold Stories of Earned Growth

    ratings:
    Length:
    55 minutes
    Released:
    Mar 5, 2015
    Format:
    Podcast episode

    Description

    Safelite AutoGlass CEO Tom Feeney discusses what it takes to make car repairs less painful (12:23), teach customer-centric behaviors to staff (18:14) and inspire cultural change (30:23).
    Released:
    Mar 5, 2015
    Format:
    Podcast episode

    Titles in the series (100)

    The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.