51 min listen
Ep. 19: Cultural change: More than a mission statement
Ep. 19: Cultural change: More than a mission statement
ratings:
Length:
46 minutes
Released:
Sep 18, 2014
Format:
Podcast episode
Description
Host Rob Markey and Herman Miller's Pam Carpenter talk about the challenges of enacting cultural change (8:31), the benefits of a customer advocacy office (15:56) and the company's process for choosing technology support for its Net Promoter efforts (31:20).
Released:
Sep 18, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 8: What is your customers' predominant personality?: Mattersight CEO Kelly Conway explains how customer calls can be analyzed to improve customers' experiences. by Customer Confidential: Untold Stories of Earned Growth