30 min listen
Ep. 62: Lessons from great founder-led firms
Ep. 62: Lessons from great founder-led firms
ratings:
Length:
57 minutes
Released:
Dec 3, 2015
Format:
Podcast episode
Description
Why are so many of the global loyalty leaders run by their founders or their founders’ family members? What do they do that increases their ability to achieve and sustain customer loyalty? James Allen, head of Bain's Strategy practice, has studied successful founder-led companies in great detail. On the podcast, he discusses how companies can preserve what he calls the Founder’s Mentality while they grow into some of the largest firms in the world.
Learn more about this episode
Learn more about this episode
Released:
Dec 3, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 1: The godfather of loyalty: Fred Reichheld discusses employee engagement and innovation. by Customer Confidential: Untold Stories of Earned Growth