40 min listen
Ep. 21: Why are bank customers so disloyal?
Ep. 21: Why are bank customers so disloyal?
ratings:
Length:
47 minutes
Released:
Oct 16, 2014
Format:
Podcast episode
Description
Bain & Company Partner Gerard du Toit talks about the struggle banks face in attracting new customers (7:25), the companies that have made the biggest strides in service (23:32), and the importance of digital tools in fostering loyalty (31:14).
Released:
Oct 16, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth