40 min listen
Ep. 220: Peter Gries | Nourishing Business Diversity: A Look into METRO’s Customer-Centric Evolution
Ep. 220: Peter Gries | Nourishing Business Diversity: A Look into METRO’s Customer-Centric Evolution
ratings:
Length:
33 minutes
Released:
Sep 14, 2023
Format:
Podcast episode
Description
How can an organization’s passion for high-quality culinary delights forge unbreakable customer bonds? For food wholesaler METRO’s customers, buying food is a personal experience. It’s the art of witnessing, inhaling, savoring, and examining the produce, meat, and fish in the store—a sensory feast that leaves customers’ hearts full. Creating exceptional fresh-food buying experiences is METRO’s mission. In this episode, guest Peter Gries, customer and sales officer at METRO, and Rob Markey discuss why the company values its diverse customer segments. Peter also shares an insider’s perspective on the change journey transforming the company’s relationship with its customers. If you’d like to provide feedback on the show, please fill out our survey here. If you’d like to learn more about Peter, you can find him on LinkedIn.
Released:
Sep 14, 2023
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth