40 min listen
Ep. 7: Loyalty and the problem with pasta on a plane
Ep. 7: Loyalty and the problem with pasta on a plane
ratings:
Length:
40 minutes
Released:
Apr 3, 2014
Format:
Podcast episode
Description
In part two of Rob's discussion with Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, they talk about what happens in NPS Loyalty Forums and discuss the importance of senior leadership support for NPS initiatives (5:23), loyalty across a broad range of industries in Asia (8:23), the need to selectively tackle NPS opportunities (20:10) and a problem with pasta on a plane (28:30).
Released:
Apr 3, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth