30 min listen
Ep. 13: Dishing up real-time feedback
Ep. 13: Dishing up real-time feedback
ratings:
Length:
47 minutes
Released:
Jun 26, 2014
Format:
Podcast episode
Description
Rob Markey talks to Humm CEO Bernard Briggs and Robert Irvine, host of the Food Network's Restaurant: Impossible, about Humm's customer service tools (11:30), the surprising lessons of real-time feedback (15:13) and what's next for the company (41:21).
Released:
Jun 26, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 1: The godfather of loyalty: Fred Reichheld discusses employee engagement and innovation. by Customer Confidential: Untold Stories of Earned Growth