43 min listen
Ep. 30: Planning the marriage (not just the wedding)
Ep. 30: Planning the marriage (not just the wedding)
ratings:
Length:
58 minutes
Released:
Feb 5, 2015
Format:
Podcast episode
Description
Jennifer Cunningham of Cornell University and Linda Reed of Stanford discuss the crucial role of college alumni (16:33), how they use Net Promoter System to build loyalty (25:30) and their strategies for following up with detractors (46:59).
Released:
Feb 5, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth