30 min listen
Ep. 29: Love feedback, but hate surveys?
Ep. 29: Love feedback, but hate surveys?
ratings:
Length:
43 minutes
Released:
Jan 29, 2015
Format:
Podcast episode
Description
Satmetrix CEO Richard Owen discusses his company's approach to customer experience management (3:50), the use of social media as a feedback tool (22:30) and the future of surveys (29:10).
Released:
Jan 29, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 1: The godfather of loyalty: Fred Reichheld discusses employee engagement and innovation. by Customer Confidential: Untold Stories of Earned Growth