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Ep. 5: NPS pilots at Herman Miller
Ep. 5: NPS pilots at Herman Miller
ratings:
Length:
35 minutes
Released:
Mar 7, 2014
Format:
Podcast episode
Description
Pam Carpenter talks about the office-furniture maker's NPS pilots (2:06), lessons about e-mail surveys (5:05), how to write effective feedback requests (13:28) and how to turn feedback into action (29:22).
Released:
Mar 7, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth