30 min listen
Ep. 43: How Birchbox unwraps customer data to open up delight
Ep. 43: How Birchbox unwraps customer data to open up delight
ratings:
Length:
37 minutes
Released:
Jun 18, 2015
Format:
Podcast episode
Description
Birchbox cofounder Hayley Barna discusses how the beauty e-commerce company got its start (3:02), how it rigorously tracks customer buying behavior (14:36) and its decision to open physical stores (27:46).
Released:
Jun 18, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 1: The godfather of loyalty: Fred Reichheld discusses employee engagement and innovation. by Customer Confidential: Untold Stories of Earned Growth