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Ep. 35: The inner loop of the Net Promoter System
Ep. 35: The inner loop of the Net Promoter System
ratings:
Length:
31 minutes
Released:
Mar 26, 2015
Format:
Podcast episode
Description
Bain Fellow Fred Reichheld discusses the Net Promoter System's inner loop mechanism for collecting and sharing feedback (9:56), the qualities that make NPS popular worldwide (17:09) and the perils of using mystery shoppers (24:10).
Released:
Mar 26, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth