Customer Confidential: Untold Stories of Earned Growth
Customer Confidential: Untold Stories of Earned Growth
ratings:
Length:
233 episodes
Language:
English
Format:
Podcast
Description
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.
Language:
English
Format:
Podcast
Episodes1 - 10 of 233 episodes
- May 02, 2024
- Apr 18, 2024
- Apr 04, 2024
- Mar 21, 2024
- Mar 07, 2024
- Feb 22, 2024
- Feb 08, 2024
- Jan 04, 2024
- Dec 21, 2023
- Nov 16, 2023