40 min listen
Ep. 14: Breaking down the "invisible fence"
Ep. 14: Breaking down the "invisible fence"
ratings:
Length:
41 minutes
Released:
Jul 7, 2014
Format:
Podcast episode
Description
Tony Ezell, vice president of global market research at Eli Lilly & Co., discusses how trust (7:10) and a company's culture (21:22) play a role in developing loyalty, and the dangers of "invisible fence syndrome" (23:00).
Released:
Jul 7, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth