30 min listen
Ep. 25: Brewing loyalty at Starbucks
Ep. 25: Brewing loyalty at Starbucks
ratings:
Length:
40 minutes
Released:
Dec 4, 2014
Format:
Podcast episode
Description
Howard Behar, who spent almost two decades at Starbucks, discusses the importance of letting employees be themselves (9:41) and encouraging creativity (14:35), and the origins of the Frappuccino (27:47).
Released:
Dec 4, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 1: The godfather of loyalty: Fred Reichheld discusses employee engagement and innovation. by Customer Confidential: Untold Stories of Earned Growth