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Ep. 214: Michael Mauboussin | Beating Expectations: The Impact of Loyalty on Corporate Valuations
Ep. 214: Michael Mauboussin | Beating Expectations: The Impact of Loyalty on Corporate Valuations
ratings:
Length:
19 minutes
Released:
May 25, 2023
Format:
Podcast episode
Description
Investing in customer happiness can be the surest way to high Net Promoter Scores. But how do you accomplish that while maintaining a healthy business? Michael Mauboussin, head of Consilient Research at Counterpoint Global, Morgan Stanley Investment Management, and Rob Markey discuss how expectations investing impacts valuations and business growth. The two also share insights on how companies can build a long-term investment strategy that can withstand changes in the market while attracting and retaining loyal customers. Get your copy of Michael’s book, Expectations Investing, here. If you’d like to learn more about Michael, you can find him on LinkedIn. If you’d like to offer feedback or share ideas about the show, please fill out our survey here.
Released:
May 25, 2023
Format:
Podcast episode
Titles in the series (100)
Ep. 4: Seeking the right answers at Vanguard: Martha King, head of Vanguard's US Financial Intermediaries Division, discusses loyalty. by Customer Confidential: Untold Stories of Earned Growth