40 min listen
Ep. 18: Letting feedback speak for itself
Ep. 18: Letting feedback speak for itself
ratings:
Length:
40 minutes
Released:
Sep 4, 2014
Format:
Podcast episode
Description
Amy Pressman, co-founder of Medallia, talks about the customer experience company's NPS work (5:46), the unique tactics of customer-centric companies (8:02) and the importance of sharing feedback with front-line employees (16:33).
Released:
Sep 4, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth