41 min listen
Ep. 34: Making feedback easy and appealing to customers
Ep. 34: Making feedback easy and appealing to customers
ratings:
Length:
57 minutes
Released:
Mar 12, 2015
Format:
Podcast episode
Description
Delighted CEO Caleb Elston discusses his company's Net Promoter origins (3:29), its minimalist approach to feedback (9:00) and how its clients use its software to understand customers (39:21).
Released:
Mar 12, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 14: Breaking down the "invisible fence": Tony Ezell, vice president of global market research at Eli Lilly & Co., talks about the company's efforts to provide a better customer experience. by Customer Confidential: Untold Stories of Earned Growth