57 min listen
Ep. 76: How to Stay Married (to Your Customers)
Ep. 76: How to Stay Married (to Your Customers)
ratings:
Length:
48 minutes
Released:
Apr 28, 2016
Format:
Podcast episode
Description
Maurice FitzGerald, the recently retired vice president of customer experience for the software business at Hewlett-Packard Enterprise, has been happily married for more than 25 years. But one Valentine’s Day, he had an epiphany about why some couples stay together for the long haul and others don’t—and why that knowledge is so critical to improving an organization’s customer experience. Maurice shares those insights and others from his Net Promoter experience at HP Enterprise in this episode.
Released:
Apr 28, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 6: Smiling until customers smile back: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, examine the NPS experience at those companies. by Customer Confidential: Untold Stories of Earned Growth