43 min listen
Ep. 124: Q&A with Maurice FitzGerald | Rallying Teams Around Net Promoter
Ep. 124: Q&A with Maurice FitzGerald | Rallying Teams Around Net Promoter
ratings:
Length:
18 minutes
Released:
Nov 16, 2017
Format:
Podcast episode
Description
Building internal support for a fledgling Net Promoter System can be one of the biggest challenges of getting such an effort off the ground. It requires leaders to not only have a strong grasp of loyalty economics and the company's strategy, but the softer skills necessary to inspire and teach employees to do the right thing for customers. In this episode, host Rob Markey welcomes back Maurice FitzGerald, retired vice president of customer experience at HP Software and author of Net Promoter—Implement the System. Together, Rob and Maurice will discuss how companies can rally their employees around their Net Promoter System efforts.
Released:
Nov 16, 2017
Format:
Podcast episode
Titles in the series (100)
Ep. 15: Finding opportunities in a broken chair: Pam Carpenter provides an update on the ongoing Net Promoter System rollout at Herman Miller. by Customer Confidential: Untold Stories of Earned Growth