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Ep. 217: Andy Cockburn | No Strings Attached: Genuine Referrals as the Secret to Earned Growth

Ep. 217: Andy Cockburn | No Strings Attached: Genuine Referrals as the Secret to Earned Growth

FromCustomer Confidential: Untold Stories of Earned Growth


Ep. 217: Andy Cockburn | No Strings Attached: Genuine Referrals as the Secret to Earned Growth

FromCustomer Confidential: Untold Stories of Earned Growth

ratings:
Length:
25 minutes
Released:
Jul 20, 2023
Format:
Podcast episode

Description

What makes people recommend your brand and services to others? Winning referrals are more than just a marketing channel; they’re a way to turn prospects into lifelong customers through word-of-mouth advocacy based on authenticity and trust. In this episode, guest Andy Cockburn, CEO and cofounder of Mention Me, and Rob Markey discuss the effectiveness of trust-based referrals, how to integrate advocacy into company culture to unlock the transformative potential of referrals, and how data-driven approaches can optimize referrals’ effectiveness. If you’d like to provide feedback on the show, please fill out our survey here.  If you’d like to learn more about Andy, you can find him on LinkedIn.
Released:
Jul 20, 2023
Format:
Podcast episode

Titles in the series (100)

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.