43 min listen
Ep. 31: Taking the pulse of patient care
Ep. 31: Taking the pulse of patient care
ratings:
Length:
56 minutes
Released:
Feb 12, 2015
Format:
Podcast episode
Description
Gautam Mahtani of Customer Feedback Systems LP, along with Phil Fegan and Sarah Cooper of HealthCare Partners of Nevada, discuss their strategies for collecting patient feedback (4:24), addressing the unique needs of healthcare providers (29:28) and organizational changes designed to improve care (33:26).
Released:
Feb 12, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth